Virtual Counter Meetings

To help in planning or permitting a project, Planning and Development Services (PDS) provides many resources to help. To receive formal feedback or preliminary reviews and responses, PDS provides Pre-development Review options. For more information on these services, please review our Pre-application Requests tip sheet.

Virtual Customer Meetings
For residential projects (single and two-family dwellings), you can now also book free virtual counter appointments to get direct assistance from a Planning and Development Services representative, who will be able to answer questions about the City of Tacoma zoning, building, and development requirements for residential work. If you have questions about a commercial project, you can start your inquiry with our Application Services Group (

You can schedule a virtual counter appointment online, choosing from available meeting times and services.  All appointments are conducted using Microsoft Teams.

Things to Know Prior to Scheduling Your Meeting
At this time, PDS is offering this service as part of a pilot program to add options for customers to reach staff, discuss projects, and ask questions.

  • This service is not intended to be a consultation with the reviewer of an existing permit.  If that is the case, please contact the assigned reviewer directly with questions about the existing permit (see Permit and Inspection Status tip sheet).
  • Meetings are intended to address high level questions related to RESIDENTIAL DEVELOPMENT including Land Use, Site Development, Traffic and preliminary Accessory Dwelling Unit (ADU) regulations (See ADU Page). These meetings are not a code compliance review.
  • If you wish to receive more formal, project specific feedback from multiple review groups, please review the Pre-Application Review services offered.

Before the Meeting

  1. Meetings are intended to be 15-20 minutes
  2. Organize and plan for your virtual counter appointment and be prepared with all your questions in advance.
  3. Have a computer, tablet or smartphone ready with internet access.
  4. If you would prefer to have a discussion with Planning and Development Services Staff over the phone rather than a virtual meeting, please note that in your request and staff will reach out to you for scheduling.
  5. As the virtual counter appointments will be conducted using Microsoft Teams, please familiarize yourself with this virtual meeting platform. See Virtual Meetings tip sheet.
During the Meeting
  1. During the virtual counter appointment, PDS representatives will be able to share their computer screen.
  2. If you have preliminary/conceptual plans, you can share your computer screen and electronic project documents during the virtual counter appointment.
  3. You will not be able to email files before, during or after meetings.
  4. Permits will not be issued as a result of the virtual meeting held with staff. Permit applications can be submitted online using our Permitting Portal (ACA).

Translate »